Support
On-demand resources, our product experts, and your local account team are always there to help you get answers to questions when you need them.
Support Community
The Most Extensive on-Demand Library of Support Content In the Industry.
You’re always online, and so are we. If you have trouble using our solutions, simply reach out through our on-call services and dedicated account management support.
We’re always here to SUPPORT
You know the dynamic needs of your business, so you deserve a partner that can support you – through every event, every game and every show.
Dedicated Account Team
Every Ticketmaster client has their own dedicated account team. Each team includes an account lead, an operations specialist and more.
Flexible Training Options
Our team offers expert-led onboarding training sessions, available both live and remotely, to accommodate your learning preferences and ensure you have all the knowledge and skills you need to succeed.
On Call support
Our on-call services provide 24/7 support to ensure you always have assistance when you need it. Whether you have questions or require immediate help, our dedicated team is just a call away, ready to resolve any issues and support your needs around the clock.
Commonly asked new Client questions
What can I expect in terms of client support and response time from Ticketmaster?
At Ticketmaster you don’t have to wait. Every client has a dedicated operations specialist and access to around-the-clock support through our Support Community! In addition, we provide an array of self-service tools that offer the flexibility you need to control all aspects of your business from event build to event day.
What specific tools does Ticketmaster offer to maximize marketing opportunities for my event?
Tools, automations and services are all a part of Ticketmaster’s robust marketing engine. Specific to tools, every client has access to a marketing application that let’s you place pixels across your event pages, find the right audiences within your database, launch marketing campaigns across Ticketmaster’s on platform ad-network and more – with even more features to come in 2024!
What types of clients does Ticketmaster support? Can Ticketmaster cater to businesses like mine?
Ticketmaster and its subsidiaries have solutions for every event that needs a ticket – regardless of size and/or genre. Our clients range from small music clubs, to historical performing arts theaters to global sports leagues and everything in between.
Is your system PCI Compliant and P2PE certified?
Yes. We take compliance very seriously.
What technologies does Ticketmaster use to support my ticketing needs?
Through powerful core ticketing platforms and flexible SDKs, APIs and integrations with partners, we’re able to meet the unique needs of all event organizers.