Back in February, the Vasilitsa Ski Center in Greece went from slopes to stage for the Rascal Winter Festival 2025, presented by Rascal Event. With a dramatic alpine backdrop, the festival delivered a one-of-a-kind electronic music show that brought together fans, top artists and organisers. The experience was at the top of the agenda – celebrating the best Greek music has to offer in one of the most sublime settings.
Such an event requires experience and robust systems – and Rascal turned to Ticketmaster. “One of the main reasons we chose Ticketmaster is how easy the ticket-buying process is for customers. The platform is user-friendly, fast, and reliable. Not even one client had a problem with buying our tickets. The whole experience was very easy for them,” said Alexandra Petrou of Rascal Event.
Ticketing Solutions to Elevate Experience
From the presale phase to access control, Ticketmaster managed every aspect of ticketing with the goal of delivering a smooth, hassle-free experience for thousands of attendees. Our team in Greece has experience managing some of the best sports and music events, and our robust ticketing solutions made for a smooth customer journey. Behind the scenes, the platform efficiently handled peak traffic periods, ensuring steady and successful ticket sales throughout the campaign.
“What stands out about Ticketmaster’s approach to live events is how easy and seamless the communication was with the team. Every difficulty or question I had even when the festival was occurring was answered really fast,” said Alexandra Petrou.
Collaborative Account Management That Delivered
Behind every successful event is a team committed to excellence. Ticketmaster’s Client Account Management (CAM) team worked closely with Rascal Event in the months leading up to the festival, offering expert guidance on ticketing strategy. The CAM team are there to be one step further and offer reassurance to our clients, delivering solutions and advice based on managing hundreds of events each year.
“Although there wasn’t a Ticketmaster team on site, their remote support was effective enough. We had some last-minute scanning issues due to the apps that couldn’t be downloaded on Iphones (that was a bit of a problem to us), everything was resolved quickly through a few calls, and the event ran smoothly in the end,” added Alexandra Petrou.
The Rascal Winter Festival 2025 achieved outstanding results, with music fans gathering at Vasilitsa Ski Center for an unforgettable experience. Ticket sales reached over 107, reflecting strong demand and effective promotional efforts. Digital ticketing adoption was high, with attendees opting for mobile entry, which significantly streamlined on-site operations and reduced wait times. The positive feedback from fans highlighted the smooth ticketing process and seamless entry, reinforcing the value of a fully digital ticketing approach.
Conclusion
The Rascal Winter Festival 2025 was more than a music event. It brought together a celebration of innovation, collaboration, and community. Ticketmaster’s partnership with Rascal Event demonstrates how the right combination of technology, expertise, and teamwork can elevate live events to new heights.
“Our overall experience with Ticketmaster was very good, with constant, reliable communication throughout the entire process. Support was available when needed – even when I was out of office or traveling abroad – which made a big difference. The collaboration felt smooth, professional, and efficient at all times.”
As Ticketmaster continues to empower event organisers, this collaboration stands as a testament to the power of seamless ticketing and strategic partnership in creating exceptional experiences.
